Debbie has worked in the Financial Services industry for over 15 years with notable stints at SagePay, Monitise and Earthport. She lives in Woking with her two Siamese cats. In her free time she enjoys travelling, visiting Cambodia, Vietnam, Borneo and India in the last few years. Personal achievements include climbing Mount Kinabalu, South East Asia's highest mountain, gaining her certification in Ayurvedic massage and reflexology, and a 300 hour yoga teacher training qualification most recently.
What was your last role before you joined Token?
Project Manager at one of the CMA9 banks, leading a team responsible for the migration of CREST trades onto a new IT platform.
What is your role at Token?
Service Manager, responsible for setting up our Service and Client Management framework. I'm truly passionate about my job and have worked at a number of organisations where I've set up Service Management frameworks and it's so rewarding. In my experience, one size doesn't fit all and it's about having the right controls in place that protect the business and the clients, without having to wade through loads of red tape and slow down growth. It's a continuous circle of design, deploy, monitor and refine. Get it right and it works like clockwork. Get it wrong and we could have some very unhappy clients.
Why did you join Token?
I was headhunted! The opportunity to join a fun and talented organisation that is leading the way in Open Banking solutions was a no brainer for me. It's hard work but really gratifying and the energy in the team is second to none. Every decision I make counts, which means I can positively influence everything I'm involved in. We challenge each other every day, which is healthy and keeps us all honest.
What do you like most about working at Token?
There are many things I like about Token... no two days are the same which makes it varied, the work life balance allows me to flex my days when I need to work late, the London office has a really great vibe and it certainly doesn't feel like work.
If you could switch jobs with anyone else at Token, whose job would you want? Why?
I'd like to switch jobs with our CEO Todd Clyde. I believe women in Leadership are vital, to quote Sheryl Sandberg, "We need women at all levels, including the top, to change the dynamic, reshape the conversation, to make sure women’s voices are heard and heeded, not overlooked and ignored."
What has surprised you the most about working in our industry?
I've worked in Banking and Financial Services for many years so there's very little that surprises me anymore. Perhaps that comes with the territory - to expect the unexpected!
What's your one prediction for the future of technology?
It is disconnecting humans from each other. Look around and people are buried in their smartphones, self serve tills in shops and online shopping mean we don't have to interact with shop assistants, people are wary of making eye contact with each other and so the list goes on. As mammals we need social engagement to feel safe, and whilst technology is making great advances in improving life, I believe its contributing to poor mental health.
What would you be doing if you pursued another career?
My passion is yoga and I practice most days before work. My alarm goes off at 4:45am and I do an Ashtanga Mysore self practice at Stillpoint Yoga at London Bridge for 2 hours before coming to work. I'm also a qualified yoga teacher, so if I wasn't at Token my dream would be to own a retreat somewhere picturesque, either in the UK or abroad, where I offer people a relaxing space to get away from the crazy rat race of day to day life and I get to teach yoga.
Dogs or cats?
Facebook or Instagram?
Chicken or egg?
Coke or Pepsi
iOS or Android?